Privacy policy

1. Information We Collect

We collect personal information that you provide directly to us, as well as some information automatically when you interact with our website.

1.1 Personal Information You Provide

When you book a session, register for a training course, or sign up for our newsletter, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Information (for payments)

  • Emergency Contact (if applicable)

  • Health-related concerns (if voluntarily disclosed before a session)

We only collect personal health information that you voluntarily provide to better tailor your experience. We do not require or store sensitive medical records.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type & Device Information

  • Pages Visited & Interaction Data

  • Cookies & Tracking Technologies (see Section 6)

This data helps us improve our website and services by analyzing trends and user engagement.

2. How We Use Your Information

We use your personal information for the following purposes:

✔ To Schedule & Manage Sessions: Processing your bookings, rescheduling, and sending confirmations/reminders.
✔ To Process Payments: Ensuring secure transactions for services, courses, and workshops.
✔ To Communicate With You: Sending appointment reminders, responding to inquiries, and providing updates about Reiki Healing with Rachele.
✔ To Improve Our Services: Using feedback and website analytics to enhance user experience and offerings.
✔ For Legal Compliance: If required by law, we may use your data for security, fraud prevention, or compliance purposes.

3. How We Protect Your Information

We take security seriously and implement the following safeguards:

  • SSL Encryption to protect payment and personal data.

  • Secure Payment Processors (we do not store credit card information).

  • Limited Data Access: Only authorized personnel have access to personal information.

  • Regular System Updates & Security Monitoring.

Despite these efforts, no method of transmission over the internet is 100% secure. You share your information with us at your own discretion.

4. Sharing & Disclosure of Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following cases:

  • With Third-Party Service Providers – We work with trusted providers for payment processing, email communications, and website analytics (e.g., PayPal, Stripe, Mailchimp, Google Analytics). These third parties are bound by confidentiality agreements.

  • For Legal Requirements – If required by law, subpoena, or governmental request, we may disclose your information.

  • With Your Explicit Consent – If you request referrals or collaborations with other holistic practitioners, we will only share information with your approval.

5. How Long We Retain Your Information

We keep your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy.

  • Client Records (Session Bookings & Course Enrollments): Retained for up to 3 years unless you request deletion.

  • Email Communications & Subscriptions: Retained until you unsubscribe.

  • Payment Information: Not stored directly by us; handled securely by third-party payment processors.

If you wish to request data deletion, please contact us at [Your Email Address].

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience.

6.1 What Are Cookies?

Cookies are small files stored on your device that help improve website functionality and analytics.

6.2 Types of Cookies We Use

  • Essential Cookies: Necessary for booking functionality and website performance.

  • Analytics Cookies: Help track user behavior on the site (e.g., Google Analytics).

  • Marketing Cookies: If applicable, for email campaigns or targeted promotions.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Third-Party Links & External Websites

Our website may contain links to external websites, such as affiliate services, event pages, or partner organizations. We are not responsible for their privacy policies or security practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Rights & Choices

You have the right to:
✔ Access & Request Your Data – Obtain a copy of the personal information we have about you.
✔ Request Data Deletion – Ask us to remove your records from our system.
✔ Modify or Correct Your Information – Update your contact details at any time.
✔ Opt-Out of Communications – Unsubscribe from marketing emails or newsletters anytime.

To exercise any of these rights, contact us at [Your Email Address].

9. Privacy of Minors

Our services are not intended for individuals under the age of 18 without parental or guardian consent. If we become aware that we have collected data from a minor without permission, we will take steps to remove it.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. If changes are significant, we will notify clients via email or website announcements.

Continued use of our services after updates means you accept the revised Privacy Policy.

11. Contact Information

For questions, data requests, or concerns about this Privacy Policy, contact:

📧 Email: , Rachele
📍 Location: Southern California
📞 Phone: Email for phone number

Thank you for trusting Reiki Healing with Rachele. Your privacy and security are our priority!